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Can anyone help i have a baxi combi

Can anyone help i have a baxi combi ga boiler they gave us a remote to switch it on as the boiler is in the loft we cannot get the remote to work plus its in the loft the should be a green light on the part that connects to the remote but it’s gone red can anyone tell us why this is ? We are the uk’s leading independent heating specialist, trusted by our customers to keep them safe and warm wherever they are, every day of the year.

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